For Victorian Councils
PlanSuite supports the statutory planning workflow with tools built for Victorian local government planning, customer service and compliance teams.
PlanSuite is designed around real statutory planning workflows, not generic software assumptions.
AI-assisted outputs support professional judgement. The planner remains responsible for verification and decisions.
Web-based access, no installation, and no document management integration required to begin.
PlanSuite is not a single AI tool. It supports different parts of your planning department.
Step 1
Customer Portal and PlanSuite Chat
Step 2
Planning Advice Letter
Step 3
Initial Assessment Report and Application Fee Calculator
Step 4
PlanSuite Chat and PlanSuite Maps
Step 5
Delegate Report Generator
Step 6
Enforcement letters and permit reviews
Six purpose-built tools, on top of the core PlanSuite platform.
From application documents to a draft Delegate Report in minutes.
Drag and drop the plans, planning report, referral responses and application documents. PlanSuite reads the application, applies the relevant planning controls and generates an editable draft council Delegate Report.
The tool is designed to reduce the repetitive and administrative parts of report preparation so planners can concentrate on planning judgement, contentious matters and the recommendation.
Automatically considers
Centrally maintained. PlanSuite maintains the assessment framework as Victorian planning legislation and provisions change, which reduces the need for council to keep updating its own report template.
Understand a new application on the day it arrives.
Drag and drop the application forms, plans, planning report, title, covenants and supporting reports. PlanSuite reviews the material together with the property information and applicable planning controls, then prepares a structured initial assessment.
Rather than spending hours manually identifying controls, referrals, fees, title issues and permit triggers, the assessing planner starts with a complete picture and concentrates on the matters requiring professional judgement.
Identifies
Written permit-required advice, drafted for the officer to review and send.
Drag and drop the customer's request for planning advice, or free type the proposed use or development. PlanSuite reviews the proposal against the property and applicable planning controls and generates a draft Planning Advice Letter.
This is the tool for formal or written requests for preliminary advice. For live counter and telephone enquiries, officers use PlanSuite Chat, which is faster and more flexible.
Each letter can address
Your letterhead, your wording. Branding, standard introductory wording, disclaimers, contact details and closing wording can all be configured to match how council already writes to customers.
A consistent statutory fee estimate, without working through the schedules by hand.
Officers describe the proposal and PlanSuite identifies the appropriate fee category, the relevant development cost thresholds and an estimated statutory application fee.
The generated amount is an estimate. The responsible council officer confirms the final statutory application fee.
Book a demoHelps officers
A council-branded planning enquiry portal, open 24 hours.
Residents, property owners, applicants and planning professionals search for their property, describe their proposal and ask town planning questions in plain English. PlanSuite provides preliminary planning information based on the property and its planning controls.
Every question asked and every answer generated remains visible to council officers, so council can review the advice being provided, follow up where required and understand what the community is asking.
Book a demoCouncil oversight and configuration
Information generated through the Customer Portal is preliminary and does not constitute a formal planning determination or approval by council.
A structured starting point for compliance investigations.
Purpose-built for council Compliance Officers. PlanSuite reviews the planning permit, the endorsed plans and the planning controls applying to the land, compares the approved development with identified site conditions and prepares draft enforcement correspondence.
The generated material is editable. The responsible officer remains responsible for the investigation, the interpretation and the enforcement decision.
Assists officers with
PlanSuite adapts to the way your council already works. Delegate Reports, Planning Advice Letters and enforcement correspondence can be configured to reflect your existing templates, branding, wording and internal processes.
You don't need to change the way council reports look to benefit from PlanSuite.
Report structure
Letter format
Preferred headings
Standard wording
Branding and letterhead
Assessment layout
Internal processes
Decision-making requirements
Councils are not left updating internal report templates every time planning legislation or the Victorian Planning Provisions change.
PlanSuite's report structure is centrally maintained as Victorian planning legislation and planning scheme requirements change, so planners are working from a maintained assessment framework rather than a template council has to revise itself.
Every council user works from the same property workspace.
Zones, overlays, schedules, parking categories, flood mapping and property information in one planning view.
Victorian planning questions answered from the relevant provisions. Built for counter and telephone enquiries.
Current and historical aerial imagery in the property workspace, where council holds a subscription.
Title particulars, parcel details, parish and Crown land information, with recent titles available on request.
Planning teams are under pressure to respond quickly while managing increasingly complex controls, mapping layers and local circumstances.
Residents, property owners and consultants expect clear preliminary guidance before they prepare an application or contact council.
PlanSuite helps teams provide more consistent, risk-aware preliminary information while reducing repetitive manual work.
A low-risk way to introduce PlanSuite: a 12-month pilot with full access to the agreed modules, so council can test the value with planners, customer service teams and residents before making longer-term decisions.
12-month council pilot with full access to the agreed starter package modules.
Simple onboarding with no setup fee and no mandatory integration work.
Council-specific Customer Portal wording and preliminary advice disclaimers.
Usage review before renewal, including feedback on practical value and next features.
No installation and no mandatory integration work. Councils can typically be up and running within 1 to 2 business days once the required information is provided.
Agree users, modules, Customer Portal wording and any council-specific documents or planning information to include.
Set up council users, optional SSO details, Nearmap API if available, and relevant local planning resources.
Run a practical session using real council examples and common enquiries.
Provide usage insights and feedback before renewal or expansion.
Built to pass council review. Full detail on our Security and Essential Eight Compliance pages.
No installation required
PlanSuite is web-based and works alongside existing council systems.
No document management integration required
Generated Word documents can be saved into existing systems in the usual way.
Application data hosted in Australia
Application data is hosted in AWS Sydney. Some AI processing may occur outside Australia on a transient basis, which is set out in full on our Security page.
No AI training on council data
Council content is used to support the requested service, not to train public AI models.
Planner verification
Outputs are preliminary guidance and must be reviewed by a suitably qualified planner before reliance.
Common questions from council planning teams
We'll tailor a 30-minute walkthrough to your planning scheme, your workflows and your team.
Request the Sample Report Pack