For Victorian Councils
Council Starter Package
A practical digital toolkit for Victorian statutory planning teams, designed to reduce repeat enquiries, improve consistency and support faster preliminary planning advice.
Built from inside Victorian statutory planning
PlanSuite is designed around real statutory planning workflows, not generic software assumptions.
Planner-controlled
AI-assisted outputs support professional judgement. The planner remains responsible for verification and decisions.
Low-friction rollout
Web-based access, no installation, and no document management integration required to begin.
| Prepared for | Victorian council planning, customer service and compliance teams |
| Prepared by | PlanSuite Pty Ltd | ABN 57 691 312 795 |
| Status | External, issued for council evaluation |
Why Councils Are Looking at PlanSuite
- Planning teams are under pressure to respond quickly while managing increasingly complex controls, mapping layers and local circumstances.
- Residents, property owners and consultants expect clear preliminary guidance before they prepare an application or contact council.
- PlanSuite helps teams provide more consistent, risk-aware preliminary information while reducing repetitive manual work.
What the Starter Package Includes
| Module | What it does |
|---|---|
| PlanSuite Maps | Victorian planning controls, overlays, zone and overlay schedules, parking categories, future flood mapping and supporting spatial layers in one practical planning view. |
| PlanSuite Chat | Victorian planning questions answered from the relevant planning scheme provisions and legislation, with the provisions referenced. Built for counter and telephone enquiries. |
| Planning Advice Letter | Drag and drop the customer's request, or free type the proposal, and PlanSuite generates a draft written response identifying whether a planning permit is required and why. |
| Customer Portal | A council-branded, 24-hour online planning enquiry portal for residents, property owners and applicants. Every question and answer remains visible to council officers. |
| Letter and report tools | Tools to help generate preliminary advice letters, enforcement correspondence and statutory planning assessment material, output as editable Word documents. |
Your council. Your templates. Delegate Reports, Planning Advice Letters and enforcement correspondence can be configured to reflect your council's existing templates, branding, wording and internal processes.
How Onboarding Works
No installation and no mandatory integration work. Councils can typically be up and running within 1 to 2 business days once the required information is provided.
| 1. Confirm pilot scope | Agree users, modules, Customer Portal wording and any council-specific documents or planning information to include. |
| 2. Configure access | Set up council users, optional SSO details, Nearmap API if available, and relevant local planning resources. |
| 3. Train the team | Run a practical session using real council examples and common enquiries. |
| 4. Measure use | Provide usage insights and feedback before renewal or expansion. |
Security and Procurement Snapshot
| No installation required | PlanSuite is web-based and works alongside existing council systems. |
| No document management integration required | Generated Word documents can be saved into existing systems in the usual way. |
| Application data hosted in Australia | Application data is hosted in AWS Sydney. Some AI processing may occur outside Australia on a transient basis, which is set out in full in the PlanSuite Security Information Pack. |
| No AI training on council data | Council content is used to support the requested service, not to train public AI models. |
| Planner verification | Outputs are preliminary guidance and must be reviewed by a suitably qualified planner before reliance. |
Full detail is available in the PlanSuite Security Information Pack at www.plansuite.com.au/security-pack.html.
Recommended Pilot Structure
PlanSuite can be introduced as a practical pilot, allowing council to test value with planners, customer service teams and residents before making longer-term decisions.
- 12-month council pilot with full access to the agreed starter package modules.
- Simple onboarding with no setup fee and no mandatory integration work.
- Council-specific Customer Portal wording and preliminary advice disclaimers.
- Usage review before renewal, including feedback on practical value and next features.
Book a 30-Minute Council Demo
We'll tailor a walkthrough to your planning scheme, your workflows and your team.
| james@plansuite.com.au | |
| Phone | 0417 329 136 |
| Website | www.plansuite.com.au/councils.html |
Preliminary planning guidance only. Planning matters should be verified having regard to the specific land and proposal.