PlanSuite

1. Acceptance of Terms

By accessing or using PlanSuite, you agree to these Terms. If you do not agree, you must not use the platform.

If you use PlanSuite on behalf of an organisation, you confirm you have authority to bind that organisation.

2. Platform Description

PlanSuite is a software platform that assists users with analysing planning information, interpreting regulatory controls, and generating structured planning reports and insights.

It is an assistance tool only and does not replace professional judgement, statutory authority, or regulatory decision-making.

3. Account Responsibility

You are responsible for maintaining the confidentiality of login credentials and all activity under your account.

4. Acceptable Use

You must not:

• break any law
• upload unlawful data
• reverse engineer the platform
• scrape data
• create competing tools
• bypass security
• interfere with operation

5. Artificial Intelligence Outputs

PlanSuite uses automated and AI technologies.

Outputs:

• may contain errors
• depend on inputs
• are probabilistic
• are advisory only

You must independently verify outputs before relying on them.

PlanSuite must not be used as the sole basis for legal, regulatory, or statutory decisions.

6. Data Ownership

You retain ownership of your uploaded data.

You grant PlanSuite permission to use it to operate, maintain and improve the platform.

We may use anonymised aggregated data for analytics and improvement.

We do not sell your data.

7. Availability

We aim for continuous availability but do not guarantee uninterrupted service.

8. Fees

Paid features require subscription payment.

Fees are:

• exclusive of GST unless otherwise stated
• paid in advance
• non-refundable, except to the extent required by Australian Consumer Law
• subject to change upon renewal

9. Intellectual Property

All platform rights remain owned by PlanSuite.

10. Liability Limitation

To the maximum extent permitted by law, PlanSuite is not liable for indirect or consequential loss or decisions made using outputs.

Total liability is limited to fees paid in the previous 12 months.

Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy that applies under the Competition and Consumer Act 2010 (Cth) or equivalent State or Territory legislation that cannot be excluded, restricted or modified.

11. Termination

We may suspend or terminate access if these Terms are breached or use creates risk.

12. Governing Law

These Terms are governed by the laws of Victoria, Australia. The courts of Victoria have exclusive jurisdiction.

1. Information We Collect

We may collect:

• account details
• uploaded documents
• usage information
• technical data
• device information

2. How We Use Information

We use information to:

• operate services
• generate outputs
• maintain security
• improve performance
• provide support

3. Data Sharing & Third-Party Services

We may share information with service providers assisting with hosting, infrastructure, analytics or support. Our key service providers include:

• Google Gemini AI (artificial intelligence processing) — property data and planning scheme content are sent to Google's AI for analysis. Google does not use API data to train its models.
• Amazon Web Services (AWS) (cloud hosting, storage, database) — Sydney, Australia (ap-southeast-2)
• NearMap (aerial imagery) — Australia
• Postmark (transactional email delivery) — United States
• Sentry (error monitoring) — European Union. May capture anonymised session replay data when errors occur to assist with debugging.
• Victorian Government APIs (VicPlan, Vicmap, GeoServer) — property and planning data from official government sources

We do not sell personal data.

4. Data Storage & Residency

Customer data is primarily stored on Amazon Web Services (AWS) infrastructure located in Sydney, Australia (ap-southeast-2).

Some data may be processed by service providers in other jurisdictions as described in Section 3 above. All service providers are subject to appropriate contractual safeguards.

5. Security

We implement reasonable technical and organisational security measures including encryption, access controls and monitoring. No system is completely secure.

6. Retention

We retain data only as long as reasonably required for operational or legal purposes.

7. Your Rights

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you may request access to, correction of, or deletion of your personal information. To make a request, contact us at support@plansuite.com.au.

8. Applicable Law

This Privacy Policy is governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Use of Artificial Intelligence

PlanSuite uses automated computational models and artificial intelligence technologies to generate analytical outputs.

Property data, planning scheme content, and user inputs may be sent to third-party AI services (currently Google Gemini) for processing. These services are accessed via API and do not use customer data to train their models.

2. Nature of Outputs

Outputs:

• are machine-generated
• may contain inaccuracies
• depend on input quality
• are predictive or interpretive

3. Human Oversight Requirement

Users must independently review and verify outputs before relying on them.

4. Non-Deterministic Behaviour

AI systems may produce different outputs from the same input.

1. Scope & Applicable Law

This Data Processing Addendum applies to the processing of personal information by PlanSuite on behalf of the Customer in connection with the Platform.

This addendum is governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). For the purposes of this addendum, the Customer is the entity determining the purposes and means of processing ("controller") and PlanSuite is the entity processing data on behalf of the Customer ("processor").

2. Processing Purpose

PlanSuite processes data solely to provide the Platform and related services.

3. Confidentiality

Personnel with access to data are subject to confidentiality obligations.

4. Data Residency & Security

Customer data is primarily stored on Amazon Web Services (AWS) infrastructure in Sydney, Australia (ap-southeast-2).

PlanSuite maintains technical safeguards appropriate to the nature of processed data, including encryption, access controls and monitoring.

5. Subprocessors

PlanSuite engages the following categories of subprocessors:

PlanSuite remains responsible for the compliance of its subprocessors. We will notify customers of any material changes to this list.

6. Data Breach Notification

PlanSuite will notify affected customers within 72 hours of becoming aware of a confirmed data breach affecting customer data, consistent with the Notifiable Data Breaches scheme under Part IIIC of the Privacy Act 1988 (Cth).