1. Acceptance of Terms

By creating an account, accessing, or using PlanSuite, you agree to these Terms of Use. If you do not agree, you must not use the platform.

If you use PlanSuite on behalf of an organisation, you confirm you have authority to bind that organisation to these Terms.

2. Platform Description

PlanSuite is a software platform that assists users with analysing planning information, interpreting regulatory controls, and generating structured planning reports and insights.

The platform is an assistance tool only and does not replace professional judgement or statutory decision-making.

3. Account Responsibility

You are responsible for:

• maintaining login security
• restricting access to authorised users
• all activity under your account

You must immediately notify us of any unauthorised access.

4. Permitted Use

You may use PlanSuite only for lawful business purposes.

You must not:

• reverse engineer the platform
• copy or resell it
• scrape, harvest or systematically collect data or outputs
• query the platform by automated means, or in a systematic or repetitive manner
• attempt unauthorised access
• use the platform, or any output, to benchmark, evaluate, reproduce or improve a competing product or service
• use any output to develop, train, test or improve a competing product, service or model
• build competing tools
• circumvent or attempt to circumvent any usage limit or technical restriction
• make excessive use that places unreasonable load or cost on the platform
• interfere with system operation

The full Acceptable Use Policy applies to all use of PlanSuite.

4A. Council Community Portals

Some councils make a PlanSuite-powered planning enquiry service available to their community (a "Community Portal"). A Community Portal is provided by PlanSuite on behalf of the relevant council for genuine planning enquiries relating to land within that council's municipality. It is not a public demonstration of PlanSuite.

Each council funds the use of its Community Portal. By using one, you agree that you will only use it for genuine planning enquiries relating to the relevant municipality, and that you will not use it:

• for commercial benchmarking, comparative evaluation or systematic testing of PlanSuite or its outputs
• to develop, train, test or improve a competing product or service
• by automated means, or in a volume or pattern inconsistent with an individual seeking planning guidance for a property
• in any way that places unreasonable load or cost on the service or the council

PlanSuite applies fair-use limits to Community Portals and may slow, suspend or refuse access where use is inconsistent with this clause. Activity on a Community Portal is logged, including the account, network address and questions asked, and may be disclosed to the relevant council and used to enforce these Terms.

5. Artificial Intelligence Outputs

PlanSuite uses automated technologies including artificial intelligence. Property data and planning scheme content may be sent to third-party AI services for processing (see our AI Transparency Policy for details).

You acknowledge:

• outputs may contain errors
• outputs depend on inputs
• outputs are probabilistic
• outputs are advisory only

You must independently verify outputs before relying on them.

PlanSuite must not be used as the sole basis for legal, regulatory or statutory decisions.

6. Data Ownership

You retain ownership of data you upload.

You grant PlanSuite permission to use that data to:

• operate the platform
• generate outputs
• maintain security
• improve functionality

PlanSuite may use anonymised and aggregated data for analytics and system improvement.

We do not sell your data.

7. Availability

We aim to keep the platform available but do not guarantee uninterrupted service. Access may be interrupted due to maintenance, updates, technical issues or events beyond our control.

8. Fees

Paid features require subscription fees as displayed at purchase.

Unless stated otherwise:

• fees are exclusive of GST unless otherwise stated
• fees are payable in advance
• fees are non-refundable, except to the extent required by Australian Consumer Law
• pricing may change upon renewal with notice

9. Intellectual Property

All rights in the platform, including software, algorithms and AI systems, remain the property of PlanSuite or its licensors. No ownership rights are transferred to you.

10. Limitation of Liability

To the maximum extent permitted by law, PlanSuite is not liable for:

• indirect or consequential loss
• loss resulting from reliance on outputs
• decisions made using the platform

Total liability is limited to fees paid in the previous 12 months.

Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy that applies under the Competition and Consumer Act 2010 (Cth) or equivalent State or Territory legislation that cannot be excluded, restricted or modified.

11. Suspension or Termination

We may suspend or terminate access if:

• these Terms are breached
• fees are unpaid
• use creates legal or security risk

12. Changes to Terms

We may update these Terms from time to time. Continued use after updates means you accept the revised Terms.

13. Governing Law

These Terms are governed by the laws of Victoria, Australia. The courts of Victoria have exclusive jurisdiction.